L1 IT Support
L1 IT Support Engineer. The IT Support Engineer will be responsible for my client's Level 1 operations support and will be the first point of contact for all issues affecting the production environment. Interacting with both internal and external customers, Level 1 Support manage and respond to all incoming helpdesk support requests. The desired candidate is detail oriented with strong troubleshooting and communication skills as well as demonstrated excellence in high volume/high pressure situations. Key responsibilities. Service desk - call logging, tracking, resolution and metrics of helpdesk. Ownership of issues to resolution with both internal and external suppliers. Ensures that requests for assistance are responded to in a timely manner. Administration & configuration for all user accounts for all staff on boarding and off boarding to include active directory, email and all requested applications. Troubleshooting network connectivity issues LAN/WAN and WIFI. Takes responsibility for projects as assigned i.e. timelines and deliverables. Day to day management of the helpdesk - dealing with cases from inception to completion. To provide detailed reports on all user accounts, roles & rights when required. Requirements. Comfortable working with Microsoft Office inc 365 and Active Directory. Good working knowledge of laptop and desktop hardware. Basic knowledge of TCP/IP networking and understanding of switching and firewalls. Office365 administration experience is a bonus. At least 1-year experience within an IT Support role. Relevant degree or relevant qualifications/experience in IT. The ability to work effectively as part of a team, to multitask and to prioritise work. Demonstrated flexibility and motivational skills. Strong organisational skills, the ability to manage diverse and competing priorities. Excellent verbal and written communication skills. Not ready to apply just yet? Call or email Emma on 0867838584 or for more information!! This job originally appeared on RecruitIreland.com.
14 days ago