Cache of job #13941275

Job Title

ERP Customer Support Consultant

Employer

FRS Recruitment

Location

Dundalk, Louth

Description

The rewarding career you are looking for is here! If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios the ERP Customer Support Consultant Role might be the job for you. This ERP Customer Support Consultant will play a vital part in in providing front line telephone & remote support to contracted customers and Resellers. Responsibilities. To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of ERP software at customer sites. To ensure all issues are logged, tracked and resolved on our help desk system. To keep the customer informed at all times of the status of their issue(s) until resolution. To identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer. To highlight high priority issues where assistance from the other departments are required to get the issues resolved. To keep informed of new changes / defects that have been made to the program. To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested. Production and submission of documentation in line with company procedures and submitted in a timely manner. Knowledge and Experience. At least two years' experience in an ERP environment. Knowledge of ERP Systems Implementation, SAP B1 a distinct advantage. Working understanding of all stages in Implementation Cycle from Scoping to Go-live Handover. Proficiency in Data Migration. Sound working knowledge of the basic principles of accountancy. SQL or Hana knowledge. Commercially aware - understand the value of time. Ability to assist Project Managers working within Project Milestones and completing activites on time. Accounting knowledge to Leaving Cert Third Level or an I.T related qualification. Excellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel and Project. Good telephone manner. Experience in Accounts Payable / Accounts Receivable role. Keen interest in all things IT related. Fluent English speaker. Call or email Emma Sheehy on 086 7838584 to discuss your application for the ERP Customer Support Consultant role today! This job originally appeared on RecruitIreland.com.

Date Added

2017 days ago

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