Technical Support Administrator
Recruitment Bureau
Louth, Meath
All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin. Overview of role : Our client based in the Northeast is seeking a Technical Support Administrator. The role would ideally suit a Technology Graduate with previous experience in a customer-facing role. Responsibilities : Technical Customer Support. Provide technical support to client’s customers and installers. Deliver customer support within agreed service levels and maintain a high call closure rate. Analyse live issues and close where possible, escalating to R&D team where necessary. Continuously identify ways to improve the efficiency of the support service. Provide periodic statistics for management review as required. Develop and test new products and software. Test devices, cloud service and apps as needed. Set up and run automated tests, analysing results and liaising with engineering as required. Qualifications/ Skills: Essential requirements: Technology degree, or equivalent. Experience in an active technical/ customer support role, preferably involving technology products. Good written and verbal communication skills. Positive attitude, with strong emphasis on being a team player. The following skills would also be an advantage: Technical experience with one or more technology products, software, mobile and wireless communications. Experience with one or more automated helpdesk/ call tracking systems. Electrical wiring and installation skills supported by industry qualification. Ability to self-direct and manage time to meet deadlines. Flexible with the ability to adapt to changing priorities. Experience with test automation software and systems. Good attention to detail. If you are interested in the above role, please email your CV to cv@recruitmentbureau.com quoting reference 4256 . At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent. We have updated our GDPR Policy 25/05/2018. This job originally appeared on RecruitIreland.com.
2163 days ago