Cache of job #13864869

Job Title

Claims Advisor

Employer

Recruitment Bureau

Location

Louth, Meath

Description

Title: Claims Advisor. Overview of role : To efficiently respond to insurance claims phone and email queries to an excellent level of customer service at all times. Working to strict deadlines and service level agreements you will be the point of contact for all claims queries. Responsibilities: Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct. Accurately handle all calls and emails within SLA/KPI guidelines ensuring all relevant information is collected and recorded correctly. Obtain all necessary information from the caller to secure an accurate understanding of the circumstance surrounding a claim and inform the client, in accordance with department guidelines, of the correct procedure to submit or progress a claim. Communicate decisions to customers and provide a clear and understandable explanation of case status. Ensure delivery of exceptional customer service throughout all communication channels, i.e. phone and email correspondence. Escalate complex cases and customer complaints. Accurately record case data. Recognise customer service needs and ensure all enquiries are dealt with promptly and professionally. Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements. Adopt continuous improvement initiatives and integrate into new business processes/customer interaction efficiently. Work on administration and claims processing duties as required based on the claims work status levels. Maintain a good knowledge of policy wording, underwriters’ approaches and their application to claims. Required / Desirable Qualifications and Experience: Good communication skills, both verbal and written. Numerate and possessing relevant PC skills – Word, Outlook and Excel. Good attention to detail and able to work accurately to meet strict deadlines and targets. Exceptional customer service skills – quickly able to establish rapport with customers. Effective listener. Accurate and quick keyboard skills. Personal commitment to customer service. Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to process claims in accordance with policy wordings. Experience. Must be APA qualified as a minimum insurance educational requirement. If you are interested in the above role, please email your CV to cv@recruitmentbureau.com or contact Hazel Markey on 041 9830566 quoting reference ID/4212. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent. This job originally appeared on RecruitIreland.com.

Date Added

2233 days ago

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