Search Options
View Cache (Job ID 13851019)
Employer Customer Perceptions
Job Title Client Account Manager

Client Account Manager – Consumer & Market Research

About the Company :

Customer Perceptions Ltd. is a consumer and market research company, based in Dundalk, Co. Louth and has been in business since 1995. Our specialist services include: Mystery Shopping Programmes, Consumer Based Market Research, Client Satisfaction surveys, Web based surveys and Training and Consultancy (primarily in Customer Services). We work with clients in the financial, FMCG, Hospitality/Tourism and Telecommunications sectors. Today we are Irelands leading mystery shopping company with the largest assessor base in the country.

We currently employ a team of 13 and also manage a base of over 8,000 field researchers/mystery shoppers.

Job Description:

A Client Account Manager, working in Customer Perceptions Ltd. manages a client portfolio including large and smaller clients and occasionally works in conjunction with other Client Account Managers on some larger programmes.

The Client Account Manager, is responsible for every aspect of the client programme i.e. initial contact, programme set up and design (e.g. questionnaire/template creation, mystery shopper guidelines), and managing fieldwork.

They are also responsible for proofing large volumes of reportsdaily and providing analysis & presentations to the clients based on these findings.

The Client Account Manager reports to the Project Managers and Operations Manager.
They also work closely with other Client Account Managers, Client Account Supervisors and our Assessor Manager (who looks after our field researchers/mystery shoppers).


  • 3rd Level Graduate
  • At least 5 years office/administration experience (preferably an open office environment)
  • Previous client management experience (i.e. client accounts/programmes)
  • Previous experience of working in a team
  • Excellent communication, including telephone and written skills
  • Significant experience/knowledge in using excel, word, outlook and PowerPoint
  • Own a car with a full driving license and ability to travel to Dublin or Belfast on occasions (expenses reimbursed)

Personal Qualities:

  • A strong team player and also the ability to work unsupervised
  • Self-Motivated
  • Accepts responsibility for meeting deadlines
  • Take pride in your work
  • Ambitious and creative
  • Good time management skills and organised
  • Ability to multitask on the job

Desirable (not essential):

  • IT skills in media/graphics

Other information:

If selected for interview you will be required to bring examples of recent reports, assignments or presentations that you have done and be prepared to conduct a short 5-minute presentation on your CV.

Closing date: 31st December2017

This job originally appeared on
Location Dundalk, Co.Louth, Louth
Date Added 68 days ago
Apply Link