All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin . Overview of role : To assess and settle claims quickly and efficiently whilst providing an excellent level of customer service at all times. Responsibilities: Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct. Proactively handle all cases from first contact advice to final resolution where possible. Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome. Ensure delivery of exceptional customer service throughout all communication channels. Investigate, negotiate and settle cases within an agreed authority level/ KPI’s and timeframes. Escalate complex cases and customer complaints. Accurately record case data and ensuring proactive case progression. Communicate decisions to customers and provide a clear and understandable explanation of case status. Recognise customer service needs and ensure all enquiries are dealt with promptly and professionally by liaising with relevant departments. Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements. Required/ Desirable Qualifications and Experience: APA Qualified - Desirable. Or QFA, LIA, CIP - Desirable. 2 years previous experience. PC skills – Work & Outlook (essential), Excel (desirable. If you are interested in the above role, please email your CV to firstname.lastname@example.org reference HM/4186. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent. This job originally appeared on RecruitIreland.com.
161 days ago